Job: Team Leader, Branch/Direct Banking at Ecobank Nigeria

Employment background

  • The Team Leader is responsible for strategic business development, revenue generation, improving efficiency, profitability, customer focus and overall business process management and leadership in the region.

Purpose of the position

  • Support the Agency & Direct Banking Regional Director in driving the growth and profitability of the Agency Banking and Direct Banking businesses and execute all strategic management objectives/initiatives of these business areas.
  • Coordinate, monitor Agency Banking activities and direct the fixed and variable compensation of DSAS within the region for optimal achievement of overall business objectives.

Professional responsibilities
Commercial and financial performance:

  • Achieve and exceed set targets for all balance sheet and profit and loss items such as deposits, revenue, fees and commissions, etc. for agency and direct banking businesses.
  • Drive key regional retail alliances and partnerships to grow our distribution network through Agency Banking.
  • Achieve all defined business ratios such as CASA/deposit ratio, deposit mix, loans/deposits, NPL ratio, cost/income ratio, etc.
  • Coordinate direct field sales and agent acquisition as well as nationwide mandated agent monitoring to drive projected transaction volumes and values.
  • Identify and drive NTB customer acquisition objective and other key performance indicators in Agency Banking & Direct Banking sub-segments.
  • Achieve and exceed product upsell and cross-sell targets for liability products, alternate channel product deal cards for the region.
  • Develop and optimize agency channel operating model based on market and growth opportunities.
  • Acquire and manage quality agents, merchants and customers on the Ecobank payment platform, based on standard prospect customer documentation in accordance with regulatory requirements.
  • Implement segment-specific product/service campaigns.
  • Ensure that all revenue is correctly captured at the point of transaction for all sales made.
  • Conduct regular business performance and profitability reviews for direct sales agents.
  • Oversee technology applications that drive agency and direct banking operations.
  • Maximize opportunities to positively disrupt the status quo in the market.
  • Position branch and direct banking services as the primary driver of customer onboarding, service fulfillment and relationship management.

Customer Excellence:

  • Alike to customer needs, proactively seek to provide services to meet those needs.
  • Implement proactive failure and enemy checks (including customer engagement) in the region.
  • Drive and exceed NPS expectations for the region.
  • Collaborate with other units to ensure excellent customer services throughout the region.

Leadership and people management:

  • Lead and guide fixed and variable compensation Direct Sales Agents in the Agency and Direct Bank in the region towards the achievement of their respective KPIs.
  • Motivate, inspire, coach and mentor direct sales agents.
  • Encourage and foster a fun work environment to enable the team to achieve excellence through teamwork and operational efficiency.
  • Be a champion of the Ecobank RACE-IT core values ​​in the Region.

Process control and operational performance:

  • Ensure full adherence to operational risk and compliance guidelines across the Agency 5 Direct business functions within the region e.g. KYC and anti-money laundering measures.
  • Achieve and exceed) a satisfactory minimum audit rating for branch and direct banking services and guide against any likely regulatory infractions/fines.
  • Daily/weekly monitoring of the segment’s loan portfolio as part of the development finance department with the region with zero tolerance for detail.
  • Quickly communicate default for early warning or loan monitoring for collection where it occurs.
  • Coordinate with its stakeholders on the delivery of product innovations.
  • Promote high standards of ethics and integrity and establish a culture within the bank that establishes and demonstrates to all staff the importance of controls.
  • Ensure that a strong internal control system is in place to minimize operational losses and monitor its adequacy and effectiveness.
  • Responsible for regulatory and daily engagement with country compliance on all requirements and deliveries.
  • Review and approve requests for access to exclusive agency channels.
  • Coordinate and approve operational readiness framework and checklist for branch and direct banking

Strategic initiatives:

  • Provide market insights (thoughts, insights, ideas, initiatives) that will guide and ensure continued competitive advantage and share of wallet for direct and agency banking businesses.
  • Identify market opportunities for new and existing products – Champion the delivery of sales and services to Agency & Direct Banking customers through low cost channels.
  • Accompanying customers to digital channels.

Job Profile
Experience & Diplomas:

  • Minimum of the first degree.
  • A master’s degree or professional qualifications will be an added advantage.
  • At least 7 years in the banking sector of the FMCG organization, including at least 4 years in sales and management roles.
  • Good knowledge of sales management, banking operations, banking products, consumer behavior and customer segmentation.

Skills, abilities and personal qualities:

  • A clear understanding of agency and direct banking business and its strategic positioning within Ecobank to achieve indisputable customer leadership.
  • Good problem solving skills.
  • Strong credit reporting skills.
  • Teamwork/coordination skills.
  • Good sales and marketing skills.
  • Understanding of the bank branch model.
  • Strong interpersonal influencing and communication skills.
  • Strong customer service orientation.
  • Proficiency in technology and good knowledge of electronic banking products and platforms.

Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.

And also click on the link to apply

Interested and qualified? Go to Ecobank Nigeria at to apply

Click here to apply

Valerie J. Wallis